qr98 Frequently Asked Questions

You must be at least 18 years old to register on qr98, or the higher minimum age required by the operator's licence jurisdiction. Age verification is conducted through the KYC process using your CNIC issued by NADRA. Any account found to belong to a minor will be permanently closed. This age restriction is a hard requirement, not a guideline, and applies to all users regardless of location within Pakistan — whether in Karachi, Lahore, Islamabad or elsewhere. Local laws in Pakistan may impose additional restrictions beyond age alone.

qr98 requires a valid CNIC issued by NADRA or an unexpired passport for identity verification. You will also need a proof-of-address document dated within the last 90 days — a utility bill or bank statement works well. In some cases, a selfie or short liveness video may be requested to confirm your identity against the submitted document. All KYC documents must be submitted exclusively through the Platform's official secure HTTPS verification portal — never through social media, WhatsApp or unencrypted email.

No — each person may hold only one registered account on qr98. Creating duplicate accounts using different email addresses, names or payment methods is a breach of the Terms and Conditions. Duplicate accounts may be permanently closed and any funds held within them forfeited. If you have lost access to your original account, please contact support via Live Chat rather than registering a new one. Our team can assist you with account recovery quickly and securely.

Click the "Forgot Password?" link on the login page and enter your registered email address. You will receive a password reset link to that address within a few minutes. Follow the link, enter and confirm your new password, and log in as normal. If the email does not arrive, check your spam folder. qr98 support agents will never ask for your current password — if someone does, treat the message as fraudulent and report it immediately via Live Chat.

Log in to your qr98 account and navigate to the Deposit section. Select your preferred payment method from the options displayed. qr98 references local Pakistani payment channels — such as Easypaisa, JazzCash, Raast and bank transfers via institutions like HBL, UBL, Meezan Bank and Bank Alfalah — as informational context only. These references do not imply that any of those providers endorse or support gambling. Actual deposit method availability depends on the operator. Follow the on-screen instructions to complete your deposit securely.

Minimum deposit amounts on qr98 vary depending on the payment method you select. These thresholds are displayed within the Deposit section of your account dashboard and may be updated by the operator from time to time. As an illustrative reference, mobile wallet options may support lower deposit minimums than standard bank transfer methods. Always check the current minimum for your chosen payment method before initiating a deposit to avoid processing issues.

Withdrawal processing times depend on the completeness of your KYC verification, your selected payment method and the operator's internal review schedule. Some methods may process within hours while others may take several business days. qr98 does not guarantee specific processing timeframes. Ensuring your KYC is fully complete before placing a withdrawal request is the single most effective step you can take to avoid unnecessary delays. Contact Live Chat support if your withdrawal has been pending for an unexpectedly long time.

Withdrawals may be delayed or held if your KYC documents are incomplete, if there are outstanding wagering requirements on active bonus funds, or if your account is under a routine compliance review. Withdrawals will be declined if the name on your payment account does not match your verified account name — third-party withdrawals are not permitted. If your withdrawal has been pending longer than expected, contact our 24/7 Live Chat support with your registered email address and transaction reference number for the fastest resolution.

Generally, qr98 requires that your withdrawal payment account be registered in the same name as your verified qr98 account. Withdrawing to a payment account in a different name — including a family member's account — is not permitted under the Platform's anti-fraud and AML policies. If your preferred payment method has changed since you last withdrew, contact the support team before submitting a withdrawal request. Attempting to withdraw to an unverified or mismatched account may result in delays or the withdrawal being declined.

Sports betting on qr98 involves selecting an outcome in a sporting event and placing a wager on that selection. Choose a market — for example, a Pakistan cricket fixture in the PSL or an ICC T20 tournament match — pick your selection, enter your stake in PKR and confirm. If your prediction is correct, winnings are calculated by multiplying your stake by the displayed odds. Odds reflect the implied probability of each outcome and change in real time as markets move. Understanding odds formats (decimal, fractional or American) helps you compare value across different markets.

qr98 covers a broad range of sports, with cricket — including PSL, ICC tournaments and Pakistan national fixtures — being particularly popular with Pakistani users. Beyond cricket, typical coverage includes football, tennis, basketball, kabaddi, UFC/MMA and other live sports. The range of markets available at any given time depends on the operator's current offering and the sports calendar. During major events like ICC World Cups, the breadth of available markets tends to expand significantly to cover individual matches, tournament outright winners and more.

Live betting — also called in-play betting — lets you place wagers on a sporting event while it is already underway. Odds update continuously as the match situation develops. On qr98, navigate to the Live section, select an active event, choose your market and enter your stake. A fast, stable internet connection is recommended — 4G or fibre broadband available in most major Pakistani cities including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad and Multan generally provides a suitable connection for live betting.

Slot games on qr98 are digital reel-spinning games where every outcome is determined by a certified Random Number Generator (RNG), ensuring each spin is independent of the one before it. You select a game, set your desired bet size and spin. Matching symbols across paylines award prizes according to the game's published paytable. Each slot title carries a published Return to Player (RTP) percentage, which indicates the theoretical long-run payout rate. RTP does not guarantee any individual session outcome — slots involve genuine financial risk on every spin.

Live casino games are streamed in real time from a professional studio and hosted by a human dealer. You place bets via an on-screen interface while the dealer manages the physical game — dealing cards, spinning a roulette wheel or dealing baccarat hands in front of a camera. This is distinct from standard RNG-based casino games, which are fully computer-generated. Popular live casino formats include live blackjack, live roulette and live baccarat. A stable internet connection provides the best experience, particularly for high-resolution streams.

qr98 may offer a welcome bonus to newly registered players on their first deposit — structures vary and may include deposit match bonuses or free bets. All welcome offers are subject to specific promotional terms including wagering requirements, minimum deposit thresholds and time limits. Always check the active promotions page on qr98 at the time of registration for current, accurate details. Illustrative bonus amounts mentioned in marketing materials, such as PKR 25,000, are conceptual examples and do not represent a guaranteed live offer.

Wagering requirements specify how many times a bonus amount must be bet before any associated winnings can be withdrawn. As an example: a bonus of PKR 5,000 with a 20x requirement means you must place a cumulative total of PKR 100,000 in qualifying bets before withdrawal eligibility is triggered on those winnings. Different game types — sports bets, live casino, slots — may contribute at different rates. The specific requirement for each promotion is always detailed in its individual terms. Read them carefully before opting in.

Yes. All bonuses on qr98 carry an expiry date or validity window specified in each promotion's individual terms. Bonus funds not used — or wagering requirements not completed — within the validity period will result in those funds and any associated winnings being removed from your account automatically. Extensions are not granted as a standard courtesy under normal terms. Plan your play schedule around bonus validity windows, particularly during busy periods like PSL season or ICC tournament weeks when you may be most active on the platform.

No. qr98 promotions are limited to one claim per person, household, IP address and payment method unless a specific promotion's terms explicitly state otherwise. Attempting to claim the same bonus multiple times through different accounts, devices or networks constitutes bonus abuse and is a breach of the Terms and Conditions. Accounts found to have engaged in bonus abuse may be suspended, and any winnings derived from improperly claimed bonuses will be forfeited without notice.

qr98 uses HTTPS/TLS encryption for all data transmitted between your device and our servers. Account passwords are stored using strong cryptographic hashing — they are never saved in plain text or recoverable format. Access to personal data within qr98's internal systems is restricted to authorised personnel on a strict need-to-know basis. For a complete explanation of how your data is collected, processed, retained and protected, please read the qr98 Privacy Policy.

Log in to your qr98 account and navigate to Account Settings → Responsible Gambling. From there you can set daily, weekly or monthly deposit limits and net loss limits. Reducing an existing limit takes effect immediately. Increasing a limit is subject to a mandatory 24-hour cooling-off period as a protective measure before the increase is applied. There is no minimum amount required to apply a limit. For further guidance on all available responsible gambling controls, visit the Responsible Gambling page.

To activate self-exclusion, contact the qr98 support team via 24/7 Live Chat. You can choose a cooling-off period (24 hours to 6 weeks), a temporary self-exclusion (minimum 6 months) or permanent account closure. Your request is processed immediately — no questions, conditions or penalties. During any exclusion period, marketing communications are suspended and you cannot log in or place bets. Any remaining account balance stays available for withdrawal. For a full breakdown of exclusion options, visit the Responsible Gambling page.

qr98 does not provide legal advice and cannot confirm whether online gambling is lawful in Pakistan. The Prevention of Gambling Act, 1977 and related legislation govern gambling activities in Pakistan. qr98 does not hold a Pakistani gambling licence and makes no claim of regulatory approval from any Pakistani governmental authority, including the PTA, State Bank of Pakistan or any provincial body. Users are solely responsible for understanding and complying with all applicable laws in their jurisdiction before using the Platform. Please seek independent legal advice if you are uncertain of your legal position.

qr98 customer support is available 24 hours a day, 7 days a week through the Live Chat feature accessible via the Help Centre on the Platform. You can also reach the team by email at [email protected] (this is displayed as plain text only — it is not a clickable link). Support is available in English, with Urdu assistance also available for users who prefer it. When contacting support, please have your registered email address or username ready to help the team locate your account and resolve your query as quickly as possible.