Gambling is entertainment — it should be enjoyable, controlled and within your personal means. qr98 takes responsible gambling seriously and provides every Pakistani user with the tools, information and support needed to keep it that way. This page covers all the protections in place to help you play safely, spot warning signs early and access help if you need it.
Important: If gambling has stopped being fun and is causing financial stress, affecting relationships, or feels impossible to stop — please reach out to our support team immediately via Live Chat. Self-exclusion can be activated at any time, with no questions asked and no penalties.
Access to qr98 is strictly restricted to adults aged 18 or over, or the higher minimum age required by the operator's license jurisdiction. This is a non-negotiable condition of platform use — not a guideline.
Every qr98 account comes with a full suite of responsible gambling controls. These are real tools that take effect immediately — they are not buried in a settings menu and they are not optional add-ons.
Set a maximum amount you are willing to deposit within a defined period. qr98 supports daily, weekly and monthly deposit caps. Once a limit is active, no further deposits can be made once it is reached — regardless of your balance or any promotional incentives.
Define the maximum net loss you are comfortable sustaining over a set period. When your net losses reach the configured threshold, further play is automatically paused until the limit period resets. This applies across all game types — sports betting, live casino, slots and instant games.
Set a maximum duration for any single gambling session. When the limit is reached, the session ends automatically. This is particularly useful for players who lose track of time during live matches or late-night gaming — a real concern for users in Karachi, Lahore and Islamabad who follow PSL and ICC night fixtures.
Receive periodic in-session notifications showing how long you have been playing and your net win/loss position for that session. These alerts are designed to break the immersive flow of play and give you a clear, factual snapshot of your activity so you can make an informed decision to continue or stop.
Request a temporary account cooling-off period — ranging from 24 hours to 6 weeks — during which your account is suspended and you cannot log in, place bets or access casino games. During a cooling-off period, marketing communications are also suspended so you are not prompted to return before you are ready.
For users who need a longer break or want to stop permanently, qr98 offers both temporary self-exclusion (minimum 6 months) and permanent account closure. Once a self-exclusion is active, it cannot be reversed for the duration of the selected period. qr98 takes reasonable steps to prevent re-registration during an active exclusion.
Applying responsible gambling limits on qr98 takes less than two minutes and requires no verification steps beyond your standard account login. Here is how to set any limit type from your account dashboard.
Access your qr98 account using your registered email and password. All limit settings are available immediately upon login — no waiting period for setting new limits downward.
Find the Responsible Gambling section within your Account Settings panel. All limit types — deposit, loss, time, reality check and exclusion — are located within this single section for easy access.
Choose whether you want a daily, weekly or monthly limit. Enter your preferred PKR amount for deposit or loss limits, or your preferred duration for time and session controls.
Confirm your selection. Downward adjustments to limits take effect the moment you confirm. Upward adjustments (increasing a limit) require a mandatory 24-hour cooling-off period as a protective measure before the increase is applied.
To activate a cooling-off period or self-exclusion, use the Live Chat function available 24/7 from the Help Centre. Our support team will process your request without questions, conditions or pressure.
This illustrates how configured limits are tracked within a sample monthly period. Figures are illustrative only — actual limits are set by you based on your personal financial situation.
The figures in the tracker above are entirely illustrative examples. They are not based on any real user account. Responsible gambling limits on qr98 are entirely personal — there is no default limit amount, and qr98 does not set limits on behalf of users except where required by the applicable regulatory framework.
PKR amounts referenced here are conceptual only and reflect no guaranteed product offering. Always set limits based on what you can genuinely afford to lose — gambling should never be funded by money needed for essential expenses such as rent, food, bills or family obligations.
Problem gambling can develop gradually — it does not always look like the dramatised version you might expect. The following signs are recognised indicators that gambling may have moved from recreational to harmful. If you recognise any of these in yourself or someone you know, please take them seriously.
Continuing to gamble — or increasing bet sizes — in an attempt to win back money that has already been lost. This cycle rarely works and typically deepens the financial impact.
Using funds earmarked for rent, household bills, food, education or family commitments such as school fees, Eid expenses or essential purchases for gambling activity.
Concealing betting activity from family members, lying about time spent gambling or deleting browser history and bank statements to avoid discovery.
Attempting to reduce or stop gambling but finding it impossible — returning to gambling despite genuine resolve to quit, often accompanied by anxiety or irritability during periods of abstinence.
Using gambling to cope with stress, anxiety, loneliness, depression or other difficult emotions — treating it as relief rather than recreation.
Taking loans, borrowing from family or friends, or using credit facilities — including mobile wallet credit facilities — specifically to fund gambling activity when personal funds are depleted.
The following questions are adapted from recognised responsible gambling self-assessment frameworks. If you answer "yes" to two or more of these questions, we strongly encourage you to use the self-exclusion or cooling-off tools on your account or to speak to our support team directly.
Answer honestly — this tool is for your own reflection only.
Self-exclusion is one of the most effective tools available to someone who recognises that their gambling has become problematic. qr98 provides multiple options depending on what you need — a short break, a longer pause, or a permanent stop. All options are free, immediate and unconditional.
During any exclusion period, you will not be able to log in, deposit, place bets or access casino features on qr98. Any marketing emails or promotional notifications associated with your account will also be suspended. Any balance remaining in your account at the time of exclusion will be available for withdrawal via the standard process — we will not withhold funds as a result of you choosing to self-exclude.
To activate any exclusion option, simply contact our support team via Live Chat — available 24 hours a day, 7 days a week in English and Urdu. You can also email [email protected] (displayed as plain text only). There are no forms to fill in, no waiting periods for activation, and no judgement.
Select the option that best matches what you need right now. All options take effect within minutes of your request to our support team.
qr98 will not attempt to reverse, delay or discourage any self-exclusion request. Your wellbeing takes priority over any commercial consideration.
qr98 does not hold a gambling licence issued by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any provincial authority. We make no claim of regulatory approval from any Pakistani governmental body. Online gambling in Pakistan is subject to the Prevention of Gambling Act, 1977 and related legislation. The responsible gambling tools and information on this page do not constitute legal advice and do not represent a statement that gambling is lawful in Pakistan.
Access to qr98 is restricted to individuals aged 18 years or above, or the higher minimum age required by the operator's licence jurisdiction. Local laws in Pakistan may impose additional restrictions — users are solely responsible for understanding and complying with the laws applicable in their jurisdiction before participating in any gambling activity. qr98 strongly recommends seeking independent legal advice if you are unsure of your legal position.
Payment methods referenced on qr98 — including Easypaisa, JazzCash, Raast, and bank transfer via HBL, UBL, Meezan Bank and Bank Alfalah — are cited as familiar Pakistani payment context only. These references do not imply that any of the named providers endorse, support or are affiliated with gambling activities on this platform. Gambling involves real financial risk. Never gamble more than you can afford to lose.
Responsible gambling is not a legal footnote at qr98 — it is built into the platform's structure and reflected in how our support team operates every single day.
Every account must pass CNIC-based age verification before full access is granted. This is a hard requirement — not optional — and it applies to every user regardless of deposit method or account type.
Deposit, loss and time limits can be set or reduced at any moment with immediate effect. We make this as frictionless as possible so that when you decide to apply a limit, nothing stands in your way.
Our support team is available around the clock via Live Chat and by email. Responsible gambling queries are handled with care and without judgement. Urdu support is available for users who prefer it.
When you activate any self-exclusion or cooling-off period, all promotional emails, bonus notifications and re-engagement messages are immediately suspended for the duration of your exclusion.
qr98's internal monitoring systems flag unusual patterns in betting frequency, bet-sizing changes and deposit velocity. Where indicators of potential problem gambling are detected, we proactively reach out to affected users.
This page, our FAQ and our Terms & Conditions are all written in plain English with Pakistani users in mind. We believe transparent, accessible information is itself a responsible gambling measure.
Explore qr98's full platform — sports betting, live casino, slot guides and more — always with the knowledge that your protection tools are one tap away. Read our FAQ or Terms for more detail.